Shipping + Handling
Items ship within 10-15 business days from purchase. Each item is made to order, by hand and is processed in the order in which they are received. Thank you for your patience and understanding.
All items ship USPS priority mail with full insurance and tracking unless specified otherwise. If you would prefer UPS or your order requires rush shipping, we are happy to accommodate your requests and will invoice you the difference in shipping costs.
Please note that although it is generally not an issue, the USPS cannot guarantee delivery dates. If you need a guaranteed date, UPS is the best option. Shipping upgrades do not decrease production time, only shipping time. please be mindful of our processing time of 10-15 business days when placing your order. If you need your purchase processed prior to that time, please inquire before purchase. we can provide you with our rush order options and fees.
Please note that some items such as fine jewelry must ship with certain shipping profiles. If the incorrect shipping profile is selected, we will be in touch to update the shipping with you.
Orders over $250 will require a signature confirmation upon delivery to ensure the safety of your order. If this applies to your order, please be sure to provide a shipping address where you will be present to provide a signature, otherwise it may be held at your local post office branch.
All packages, unless otherwise specified are shipped via USPS First Class International Mail which delivers in 2-4 weeks average. Please note that the USPS cannot guarantee ship dates but they do their best to make deliveries in the windows that they provide estimates for. Customs is also another factor to consider and may affect delivery dates should packages be inspected or be held in customs.
IMPORTANT note for International Buyers
Import duty/taxes are the sole responsibility of the buyer. We are legally required to state the full price of the item being shipped (we cannot write "gift") and we cannot refund you for customs charges. Buyer assumes all risks of shipping internationally. USPS First Class and also Priority Mail international DO NOT provide tracking numbers, only customs numbers, so you are able to track your package only until it arrives at customs in your country. Priority Mail Express and a courier service such as DHL will provide tracking as well as insurance. If you would care for this upgrade, please let us know. Please consult with your local post office for delayed or missing packages.
To check the status of your shipped order, Please refer to the shipping notification when your order ships. It will contain the tracking number and the progress of your package on its way to you. Please note that this information is all I can see as well so I will not be able to provide additional information. Please contact your local post master for further inquiries and they will be able to further assist you.