Remote Care for Engagement Rings

The love of your life proposed to you and you have a beautiful engagement ring from Mineralogy but you don’t live in Chicago to stop by for complimentary cleanings…what do you do?!

We love to keep our rings sparkly and we’re sure you do too. By cleaning your ring often, you are removing the materials that build up inside of the setting and cause your stones to look cloudy. Regular cleanings will also allow your jeweler to check the settings and make sure everything is looking good.

FIND A TRUSTED LOCAL JEWELER

We suggest finding a trusted local jeweler in your area for regular cleanings. At the minimum, you should have your ring serviced once a year, but twice a year is best. If your ring needs any service beyond cleaning, you can connect with us and we will provide the next steps forward. We can confirm the warranty of your piece and go over options as well as potential costs for service or repair.

Over the lifetime of your ring it may need to be re-sized. We suggest that you stop by a local jeweler to have your finger sized and then connect with us for resizing. While you can have it sized by a local jeweler, this would void your warranty. There is also the possibility of another jeweler damaging your ring while sizing it. We are not responsible for any damage to our work by another jeweler.

We highly recommend sending your ring back to us for all resizing or repair work. We know our rings the best and will communicate with you on all aspects of shipping, repair, and arranging to have your ring sent back. We understand that it can feel unsettling to ship your piece back and forth, but it is often a better option than the possibility of another jeweler damaging your piece beyond repair.

HOW DO I SHIP TO MINERALOGY?

The best way to connect with us is via our contact page. Here you can describe your request and our concierge team will reply back to you to gather further information such as detailed photos of potential repairs. Our team will also provide you with instructions on how to safely pack and ship your order to send to us for repair or sizing. Once we receive your piece and review it, we will email you with a summary and quote for your approval. If your piece is insured, you can file a claim with your insurance. Upon completion of repair, we will connect with you to confirm your ship date to ensure you are home to sign for your piece.

DO YOU HAVE MORE QUESTIONS?

If you are still wondering about anything that we haven’t covered, please don’t hesitate to contact our team or give the shop a call at 773-780-0811. We would be happy to discuss in detail with you!