We are hiring!——jewelry concierge
We are seeking a part time sales associate to fill the role of custom jewelry concierge which has a lead emphasis on assisting guests in store and other aspects of client care. Additionally, you will assist our team in creating and sharing content through online social media platforms. Please read posting entirely for instructions on how to apply.
Our studio functions as a public storefront as well as a fully operational jewelry studio. We make and design work throughout the day as well as assist shoppers who come into our store. From simple tasks such as helping customers find a gift for someone to more in depth tasks such as walking potential clients through our fine jewelry and custom design process; you will be involved in the multiple facets of the shop. We work with many clients to design custom engagement rings and other fine jewelry, sometimes incorporating family gemstones into the pieces. This personal process allows us to develop meaningful relationships with our clients and we often see them many times again. Because of the personal nature of our work, we are passionate about finding someone who shares similar values with us and who will be loyal to our brand and to our clients.
Due to the nature and intimacy of our shop, our team must be multi–faceted and have the ability to task switch throughout the day.
Custom Jewelry Concierge Responsibilities Include:
—Anyone who works on our team MUST have great people skills; being kind to clients and ensuring a positive experience for them is a top priority in our shop.
—Welcoming shoppers into our store, assisting them with their purchase, and ringing up their order in our POS system
—Walking potential engagement clients through our fine jewelry pieces and our custom design process
—Being a great listener with clients, paying attention the details of their requests, and taking thorough notes and taking all inquiries through our follow up care system
—Working with existing team to support in social media content creation
—Assist in managing incoming email inquiries through email systems we have set in place
—Assisting clients over the phone
—Assisting in online product listings
—Assisting in order fulfillment
—Working with our full time team and being a direct line of support to them
—Bringing clarity, focus, and perspective to each conversation
—General shop cleanliness duties, dusting, sweeping, etc.
Your shop role will change daily depending on what is happening in the shop. You must be prepared to stop a task that you’re in the middle of to assist a customer in person and then to go back to focusing on that task once you have successfully helped the customer. Our client facing work is always a priority before any other things you are working on. You must be flexible with your projects while maintaining focus and be able to be self aware of where you’re currently at in the progress of your projects. Being able to communicate your progress on a regular basis and self–start and self–manage your tasks are key.
To be a great candidate, you must demonstrate the following qualifications:
—punctuality—living in Chicago, you should be arriving on time prior to your shift
—strong attention to detail and highly organized with the ability to follow the systems in place and help establish new ones
—efficient computer skills with the ability to work on multiple programs on a Mac computer and problem solve
—the desire to contribute ideas and brainstorm with honesty and intention
—the interest to help wherever needed
—a genuine interest in jewelry as art and the willingness to learn about stones and materials
Qualifications:
-Cover letter and résumé required
-An understanding of Mineralogy and our mission
-A complimentary aesthetic to our brand. The way we present ourselves visually and conversationally impacts our customers and their interaction with us and our work
-A high level of organization
-Attention to detail
-An advanced set of verbal and written communication skills
-A positive and flexible approach to weekly work
-An ability to see overarching vision and theme in all work and projects
-Postive attitude and energy
-Ability to express your vision clearly
Required Experience:
Mac Computer Proficient—no exceptions
iPhone/Instagram
Bonus: Canva, Photoshop, TikTok
A cover letter and current resume are required to be considered for this position. To submit, please email theresa@mineralogyjewelry.com with the subject: Mineralogy Jewelry Concierge
To apply, please submit your resume and a cover letter (as noted above) with the following:
—Introduce yourself!
—Why are you applying for this position and what do you hope to gain from this job and contribute to the business?
—What about you and your skill set is unique for this position? How has this served you well in previous jobs?
—Describe how you see Mineralogy to someone who is not familiar with our work. How do you fit into our aesthetic and our brand voice?
—Where do you see yourself in 5 years?
—Please submit a list of five things from this job description that you believe you will excel at the most. Of the items on the job description, what is one thing you don’t know very much about, but would like to learn more?
We value building a well–rounded team member who can contribute throughout various areas of the business as opposed to someone who simply has a specialty. The physical smallness of our space as well as our personal relationships with clients make it very important that whomever joins the team is eager to become a part of everything and to help provide a great environment for our clients.
This is a part–time position, approximately 22 hours a week. Scheduled hours are 10:30-6:15 Tuesday through Saturdays. Saturdays are required. Tuesday through Friday schedule will be determined at time of employment. Pay rate is based upon experience.
Mineralogy is based in Chicago’s Ravenswood Neighborhood. We are close to public transportation and if you drive, there is ample street parking in the blocks surrounding the shop.
Thank you in advance for your time and consideration!